![]() Whoever is the manager and is reading this, please do something about your receptionist Judy, she needs to take some classes on how to treat people.The word “lakehouse” conjures up a certain rustic charm and, if you’re lucky, memories of childhood vacations gone by: days spent swimming and boating, evenings spent chatting around a fire, nights spent wrapped in quilts and quiet. Our friend didn't deserve being treated this way by the receptionist, especially on her wedding day! This ruined the experience of the hotel right from the start, and we weren't even there for 10 minutes. When the room was ready, Judy purposely made mistakes and said unnecessary things to prolong our check in. She kept cutting off my friend as she was talking. 30 MINUTES LATER THAN REGULAR CHECK IN TIME! Not only that, the receptionist Judy was so disrespectful and gave us so much attitude. Our check in time was at 4PM, which is normal for anyone staying at this hotel, BUT IT WASN'T EVEN READY AT 4PM? We had an important matter to attend to at 4:30PM, and they gave us the room at 4:30PM. We also checked and all the rooms were ready at 11AM, even though not being able to check in, they were vacant. Before arriving to the hotel we called in advance to ask for an early check in, and explained why. We booked a couple of rooms at this hotel for a wedding. ![]() If you're looking for a place to stay with horrible customer service, then Lakehouse is definitely your place to go. She also failed to provide the drink ticket vouchers that came with our package and gave us a cottage that didn't have 2 king beds as advertised. My sister is at this point super frustrated and the most stressed she's been during the wedding process. She said unnecessary things REALLY slowly that the other receptionists didn't during our checkin, and she claimed that she messed up our cards as she was handing them to us, and proceeds to take them back and restart the process. ![]() You know what Judy did to top off the experience? She purposefully took her time to check us in. By the time we are able to check-in, it is 4:30pm (the time we were SUPPOSED to leave). ![]() We are greeted by Judy, the supposed manager though she didn't act like one, and she gives A LOT of attitude in her half-hearted apology as if we were the ones that messed up? She proceeds to say there's nothing that can be done, speak condescendingly, and doesn't even try to make up for the unprofessionalism we experienced. We had every right to be irritated as they are at their deadline, and it's still not ready. How does a PRIORITIZED room take FIVE hours to clean? Also, how did the normal rooms check in at 1pm if ours was "prioritized"? My sister and I walk over and ask them what is going on. 4:00pm: Bridesmaids are waiting outside, cold, for the cottage. 2:45pm: We get our family checked into their cottage. 2:30pm: My sister calls and only one is ready (not bridal). 1:30pm: After lunch, we called again to see if they were ready. They would be prioritized to clean so we could get in ASAP. I was told none are ready, but all were vacant. Day of, 11am: After driving over an hour and doing rehearsal, I called to ask if any of the cottages were ready. She asked for an early check-in if available in order to leave at 4:30 for the purpose of the rehearsal dinner, which was at a strict booking time. 3 of those were 2 bedroom cottages, the most expensive room they offer. Here's the timeline: 2 days ago: My sister, the bride, had secured about 15-20 rooms for varying guests and bridal party members. I really don't understand how there are any good reviews given the disrespect and frustration the bride and I had to go through just to check-in. I was severely disappointed in the service I received this past weekend for check-in. BEWARE BRIDES- this is definitely NOT the place you want to stay or have your wedding at.
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